About This Course
Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail and talent management. This course will familiarize the learner with Dynamics 365
functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations.
At Course Completion
Upon completion of the Dynamics 365 fundamentals course, students will be able to:
- Identify the key functionalities and modules of Dynamics 365
- Describe cloud concepts
- Describe the Dynamics 365 security model
- Explain licensing and deployment considerations
Course Outline
Module 1: Introduction to Business Applications
In this module, all Business Application modules and functionalities will be introduced, focusing on Customer Engagement,
Unified Operations, the Power Platform, and their corresponding business applications.
Lessons
- Overview of apps
- Apps for Customer Engagement
- Apps for Unified Operations
- The Power Platform
- Application basics
Module 2: Cloud concepts
In this module, we discuss high-level cloud concepts and introduce Microsoft’s cloud offering,
Azure, examining its relationship with Dynamics 365.
Lessons
- Overview of cloud architecture
- Different types of cloud services available
- Comparing cloud offerings with corresponding on-premises offerings
Module 3: Managing deployments and releases
In this module, we cover important implementation considerations, including types of deployments,
release cadences, and security model design.
Lessons
- Types of deployments
- Types of releases
- Security concepts and roles
- Roles and teams
- GDPR
Module 4: Licensing, onboarding and support
This module empowers the learner to get started with Dynamics 365 by exploring licensing
options and finding implementation support.
Lessons
- Finding and working with a partner
- Licensing options
- Getting set up
Course Prerequisites
A basic understanding of IT principles and an interest in Dynamics 365.
